We would like to inform users about an issue that affects the exchange item rewards in the upcoming events. When pressing the "Use" button on the items in the inventory, users are not being properly redirected to the exchange event page. Instead, a popup message saying "Event does not exist" appears.

Events Affected:

Frostborne Dragon Exchange & Frostborne Dragon Challenge (Live on: November 21, 2024, 2:00 AM)
Ice World Exchange and Ice World Challenge (Live on: December 2, 2024, 2:00 AM)

Items Affected
Frostborne Dragon Exchange Event: Frostborne Dragon Scale
For Ice World Exchange: Mistletoes

This issue does not affect users who manually navigate to the event exchange page, and they can still successfully complete exchanges from there.

Manual navigation Steps

• Lobby > Play and Win > Ice World Exchange
• Lobby > Play and Win > Winter Exchange

Fix Timeline : We are actively working on resolving this issue, and the fix will be deployed as soon as possible . While the fix is in progress, users may experience the issue if they attempt to use the "Use" button in the inventory. We appreciate your patience as we work to implement the fix..

We appreciate your understanding and will keep you updated